Customer reviews of Car Insta

By Alex K on 16 May 2017 | Verified purchase

It was an absolute pleasure doing business with you John! As you know, I'd looked at many Mondeo ST220's in the past, but was waiting for the right one to come up for sale with a reputable dealer. I came to you based on your customer feedback... and now I'm happy to add to it! When I came to view the car, I found you to be honest, approachable and friendly. This sealed the deal for me. Also, when an engine light came on a few weeks after I bought the car, you were kind enough to go out of your way to have it repaired. The car is an absolute dream to drive and it still puts a smile on my face every day! Wishing you the best of luck with everything. Alex

Reply from Car Insta on 19/05/17

Likewise Alex! You were very honest about your part exchange and we value that. Glad we could have the engine light sorted for you. As we are all aware faults can occur with used vehicles at any point, it is how we deal with them and the efficiency in doing so that is key. We wish you many years of enjoyable motoring in the stunning ST220! Kind regards, Chineham Motor Company.

By Matt P on 15 May 2017 | Verified purchase

An absolutely first class trader in every single respect and completely honest too. Our business was conducted on a "handshake" (ie gentleman's agreement) but then John found several things wrong with the car which he wasn't happy with. Not only did he have the good grace to call me and let me know of these, he also put them right (at considerable expense to his bottom line). In all probability these would not have affected my decision to still proceed with the purchase - which he knew - but he still went ahead and got them done. And as for the car ? (bought 3 weeks ago)........we are over the moon. Thank you John.

Reply from Car Insta on 19/05/17

Thank you for your feedback Matt, it was a absolute dealing with you and your son. We pride ourselves on our reputation and integrity, therefore we ensure every effort is made to ensure all of vehicles are prepared to the highest standard. If you need our assistance in the future please don't hesitate to call! Kind regards, Chineham Motor Company.

By Jen C on 14 May 2017 | Verified purchase

Excellent customer service. We had a few issues with car at the beginning John sorted everything wouldn't hesitate to buy another car from him.

Reply from Car Insta on 19/05/17

Thank you for your feedback Jen. It was a pleasure dealing with you and absolutely no problem in getting the battery replaced and CD player fixed. We wish you many years of smooth motoring and hope to do business with you in the future! Let me know how you get on with the holiday quote. Kind regards, John - Chineham Motor Company.

By Rodney P on 09 May 2017 | Verified purchase

As an older generation buyer it was nice to receive such good customer service, from a very pleasant young man. Thank you John for your kind attention - Good car.

Reply from Car Insta on 14/05/17

Thank you for your feedback Rod, its always nice to hear we provided good customer service! It was a pleasure meeting you and hope you have many enjoyable trips in the SLK (with the top down!). If you need our assistance in the future we are only a call away. Kind regards, Chineham Motor Company.

By Deborah L on 25 April 2017 | Verified purchase

john was very pleasant to deal with, excellent customer service! Great car, excellent value for money. Worth travelling the extra distance and as promised follow up call a few days after purchase to make sure every thing ok. Nice touch.

Reply from Car Insta on 02/05/17

Thank you Deborah it was pleasure meeting with you and your husband! Very straight forward and enjoyable experience. We wish you many years of fun motoring in Sunny! :-) Kind regards, Chineham Motor Company.

By Adam K on 20 March 2017 | Verified purchase

Very approachable, professional and friendly. Car ticks all the boxes and at a very fair price. Love the warranty offered as well. Thanks again

Reply from Car Insta on 15/04/17

It was nice meeting you Adam and your family. We hope the Altea serves your needs, and please don't hesitate to contact us if we can be of assistance in the future! Kind regards, Chineham Motor Company.

By Steven B on 20 March 2017 | Verified purchase

After a nightmare with another dealer, I found a car for sale with Chineham, that hadn't yet been delivered or photographed. After getting a vehicle summary from John over the phone, I travelled 100 miles to view it, on his guidance alone. The vehicle was superb and as described. I put down a deposit straight away, before John went out of his way to have a small internal valet done, prior to me collecting it that night. John is friendly and helpful and in no way applies pressure to get sales. All in all a smooth and fast transaction - which was exactly what I needed. Cheers John. Maybe see you again in a few years!

Reply from Car Insta on 15/04/17

Many thanks for your feedback Steven. It was our pleasure in helping you out after the issue you had with the other vehicle. We value the preparation process carried out on our vehicles, therefore having the minor interior valet arranged was not a problem. We wish you all the best with the Insignia and look forward to seeing you again in the future! Kind regards, Chineham Motor Company.

By Matthew S on 20 March 2017 | Verified purchase

From the first contact with John via email through to post delivery he was nothing but polite, honest and informative. It's been extremely straight forward doing business with him and hopefully when I come to change this one, he has something in stock that I might want as I'll happily return a 2nd time round.

Reply from Car Insta on 15/04/17

We value the service we provide to all our customers Matthew. Therefore it is always nice and rewarding to know you were happy with the customer service you received. We wish you all the best with the Twingo RenaultSport and look forward to doing business with you again in the future! Kind regards, Chineham Motor Company.

By Mark L on 20 March 2017 | Verified purchase

Nice guy ,good car and well priced

Reply from Car Insta on 15/04/17

Thank you for your feedback Mark, was a pleasure dealing with you! We hope you enjoy the SLK. Kind regards, Chineham Motor Company.

By Matthew W on 19 March 2017 | Verified purchase

We found that john was very helpful and very approachable. Once we had purchased our new car, the starter moto went but john went out of his way to get it fixed within a few days . He is very friendly and a genuine reasonable guy.

Reply from Car Insta on 20/03/17

Thank you for your feedback Matthew! It was nice to meet you and your family. We are aware that faults on vehicles can occur at anytime. It's how we deal with them that's important. Therefore it was no problem to rectify the issue you had quickly and efficiently. If you ever need our assistance in the future please don't hesitate to call! Kind regards, Chineham Motor Company.